These Class 11 AI Important Questions Chapter 1 Communication Skills Class 11 Important Questions and Answers NCERT Solutions Pdf help in building a strong foundation in artificial intelligence.
Communication Skills Class 11 Important Questions
Class 11 AI Communication Skills Important Questions
Important Questions of Communication Skills Class 11 – Class 11 Communication Skills Important Questions
Communication Skills Class 11 Very Short Answer Type Questions
Question 1.
What is communication style?
Answer:
A communication style includes both verbal and non-verbal skills. Correct communication style is more effective as other person can understand it in a better way.
Question 2.
What are the four types of communication style?
Answer:
The four styles of communication are:
- Passive
- Passive aggressive
- Aggressive
- Assertive
Question 3.
What are the disadvantage of non-verbal communication?
Answer:
Some of the disadvantage of non verbal communications are:
- Long conversation is cumbersome.
- It varies from culture to culture.
- Particularities of the message is not clear.
- It is difficult to understand.
- Not considered as a formal way of communication
- Less influential and cannot be used everywhere
Question 4.
What is AEIOU model in communication?
Answer:
- A-Ask questions about the importance of the task.
- E-Express your feelings, Be polite.
- I-Inform the other person your reasons for saying ‘No’.
- O-Offer other options.
- U-Reach a mutual understanding.
Question 5.
What are the “7Cs” of effective communication stand for?
Answer:
Clear, Concise, Concrete, Correct, Coherent, Complete, Courteous
Question 6.
How many ways are there to communicate?
Answer:
Non-verbal, Verbal and Visual
Question 7.
What methods should we follow to avoid fear in Public speaking?
Answer:
One can use the 3 Ps (Prepare, Practice, Perform) method to get over your fears, and become a confident and effective speaker.
Question 8.
Meaning of phonetics?
Answer:
We use sounds to speak. Every word is made up of one or more sounds. We put these sounds together to pronounce words. Phonetics is the study of the sounds that we make when we speak.
Question 9.
What are connecting words conjunctions?
Answer:
And’, ‘but’, ‘or’ such words are called ‘conjunctions’ and are used to connect two sentences.
Question 10.
Definition of sentence types.
Answer:
There are four types of English sentence, classified by their purpose: declarative sentence (statement) interrogative sentence (question) imperative sentence (command) exclamative sentence (exclamation).
Question 11.
What is Noun?
Answer:
A noun is a ‘naming’ word that is used for a person, place, thing, or idea. Some examples of nouns are Ali, Delhi, football and music.
Communication Skills Class 11 Short Answer Type Questions
Question 1.
Define visual communication?
Answer:
Visual communication, which involves sending and understanding messages only through images or pictures. The main advantage of this type of communication is that you do not need to know any particular language for understanding it.
Question 2.
What is Greetings?
Answer:
There are two types of Greetings. Formal greetings and Informal greetings.
Formal greetings- If you don’t know the person, you should use a formal greeting. It is used to greet senior citizens, the elderly, and formal acquaintances like coworkers and clients. In workplaces, companies, meetings, and colleges, this is utilized more frequently.
Informal greetings- Informal greetings are used when you talk to friends, family or know the person very well.
Communication Skills Class 11 Long Answer Type Questions
Question 1.
Compare all the methods of communication. Stating their advantage and disadvantages. Answer:
There are different methods of communications- Verbal, Non-verbal and visual communication. Written below their comparisons.
Question 2.
Write about different communication styles also compare their disadvantages.
Answer:
Question 3.
Define capitalization rules using ‘MINTS’ rule.
Answer:
We know that all sentences begin with capital letters. It is easy to know what to capitalize if you remember the word ‘MINTS’. MINTS is a set of simple rules that help you capitalize words correctly. Each letter in the word MINTS refers to one 
Question 4.
Why punctuation is important?
Answer:
Punctuation is a series of symbols, such the comma and full stop, that aid in separating clauses in a sentence and elucidating their meaning. Punctuation follows certain principles and is equally as vital to sentences as capitalization. Here in Table, a few typical punctuation symbols are displayed.
Case-Based Questions
Question 1.
Suman, Mohit, Kamlesh, Nita and Gita are five best friend’s among these five Suman appear sweet on the outside but behind the scenes she is very sarcastic and not a loyal to her friends. What do you think which kind of communication style she is applying?
A-Assertive communication
B-Aggressive communication
C-Passive aggressive communication
D-Passive communication
Answer:
C-Passive aggressive communication
Question 2.
Suman and Mugdha appeared in an interview for the same post Suman got rejected and Mugdha selected although there is two vacancy post. After the interview both of them discussed that they were asked the same question and apparently there answers are also similar. Suman answered “no” some question directly without any thought but Mugdha though said “no ” using AEIOU model. What do you think which of the following option is correct about AEIOU model?
A-Directly say no
B-Instead of saying no ask questions
C- Engage the person in a polite statements
D- Ask questions, include a reason engage your answer in a polite way and offer other options also.
Answer:
D- Ask questions, include a reason engage your answer in a polite way and offer other options also.
Question 3.
Your friend wants you to come play basketball with him but you have not finished your homework that is due tomorrow. He insists that if you don’t’ come they will not win and it will be your fault. He keeps insisting and even asks other people to convince you to play the match. What should you do?
A- Play the match because otherwise your friend will be upset
B-Play the match and make some excuse to your teacher about the homework
C- Make an excuse that you are sick and avoid playing the match
D- Explain clearly that you need to complete your homework so you cannot play
Answer:
D- Explain clearly that you need to complete your homework so you cannot play
Question 4.
A good friend of yours is very upset as her best friend has had a terrible accident. You are tired from the day’s work. The phone rings and the caller I.D. shows that it’s her. What should you do?
A- Ignore the call because you are tired
B- Answer the call and talk to her for as long as she wants to
C-Tell her that you are too tired and she should call someone else
D- Listen to her for some time and then tell her that you will talk again tomorrow
Answer:
D- Listen to her for some time and then tell her that you will talk again tomorrow
Question 5.
You have been standing in a queue for a long time to buy tickets for a movie. A man suddenly comes and stands in front of you, out of turn. What should you do?
A-Scream at the person so that he never repeats the mistake
B- Inform him politely that there is a queue and everyone is waiting for their turn
C-Stay quiet and let the person go ahead
D- Not say anything directly but complain about him to other people
Answer:
B- Inform him politely that there is a queue and everyone is waiting for their turn
Communication Skills Class 11 Notes
Define Communication: Communication is a two-way exchange of information, i.e., giving and receiving. Speaking and writing to someone are examples of giving information. Reading and listening to someone are examples of receiving information.
7 Cs of effective Communication-
Verbal Communication- Verbal communication is the sharing of information using words.
Public Speaking- Speaking in front of a large group makes most people nervous. One can use the 3 Ps (Prepare, Practice, Perform) method to get over the fears, and become a confident and effective speaker.
Non-Verbal Communication- Non-verbal communication is the message we send to others without using any words as shown in Figure 1.4
Visual Communication- It involves sending and understanding messages only through images or pictures. The main advantage of this type of communication is that you do not need to know any particular language for understanding it.
Phonetics- We use sounds to speak. Every word is made up of one or more sounds. We put these sounds together to pronounce words. Phonetics is the study of the sounds that we make when we speak.
Using Capital- We know that all sentences begin with capital letters. But Do we know at what other points in a sentence we should use capital letters? It is easy to know what to capitalize if you remember the word ‘MINTS’. MINTS is a set of simple rules that help you capitalize words correctly. Each letter in the word MINTS refers to one capitalization rule as shown in Table 1.14.
Paragraph-A paragraph is made up of several sentences. Make sure each sentence in a paragraph you write has a common theme. Create a new paragraph if you want to talk about a different concept. If you are writing about your school, for instance, the opening paragraph could contain sentences describing the school’s name, location, size, and other relevant information. You can use sentences in the following paragraph to express your preferences for your school.
Greetings-There are two types of Greetings one is format and another is informal greetings. Formal greetings are used when you don’t know the person and informal greetings are used when you know the friend, family and know the person very well.
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