Communication Skills Class 10 Questions and Answers

Experts have designed these Class 10 AI Important Questions Chapter 1 Communication Skills Class 10 Important Questions and Answers NCERT Solutions Pdf for effective learning.

Communication Skills Class 10 Important Questions

Class 10 AI Communication Skills Important Questions

Important Questions of Communication Skills Class 10 – Class 10 Communication Skills Important Questions

Multiple Choice Questions :

Question 1.
Which of the following is not an element of communication within the communication process cycle?
(a) Channel
(b) Receiver
(c) Sender
(d) Time
Answer:
(d) Time

Question 2.
You need to apply leave at work? Which method of communication will you use?
(a) e-mail
(b) Poster
(c) Newsletter
(d) Blog
Answer:
(a) e-mail

Question 3.
By which action can senders send their messages?
(a) Gestures
(b) Speaking
(c) Reading
(d) Writing
Answer:
(d) Writing

Question 4.
Which of the following is an example of oral communication?
(a) Newspapers
(b) Letters
(c) Phone call
(d) e-mail
Answer:
(c) Phone call

Question 5.
What are the types of words we should use for verbal communication?
(a) Acronyms
(b) Simple
(c) Technical
(d) Jargons
Answer:
(b) Simple

Question 6.
Why do we use e-mails?
(a) To communicate with many people at the same time.
(b) To share documents and files.
(c) To talk to each other in real-time.
(d) To keep a record of communication.
Answer:
(a) To communicate with many people at the same time.
(b) To share documents and files.

Question 7.
Which of these is a positive (good) facial expression?
(a) Frowning while concentrating
(b) Maintaining eye contact
(c) Smiling continuously
(d) Rolling up your eyes
Answer:
(b) Maintaining eye contact

Question 8.
What does an upright (straight) body posture convey or show?
(a) Pride
(b) Professionalism
(c) Confidence
(d) Humility
Answer:
(c) Confidence

Question 9.
Which of these is NOT an appropriate non-verbal communication at work?
(a) Keeping hands in pockets while talking
(b) Talking at moderate speed
(c) Sitting straight
(d) Tilting head a bit to listen
Answer:
(a) Keeping hands in pockets while talking

Question 10.
Which of the following statement is true about communication?
(a) 50 % of our communication is non-verbal
(b) 20 % communication is done using body movements, face, arms, etc.
(c) 5 % communication is done using voice, tone, pauses, etc.
(d) 7 % communication is done using words
Answer:
(d) 7 % communication is done using words

Question 11.
Which of these are examples of positive feedback?
(a) Excellent, your work has improved.
(b) I noticed your dedication towards the project.
(c) You are always doing it the wrong way.
(d) All of the above
Answer:
(a) Excellent, your work has improved.
(b) I noticed your dedication towards the project.

Question 12.
Which of these are examples of negative feedback?
(a) I hate to tell you this but your drawing skills are poor.
(b) You can surely improve your drawing.
(c) This is a good drawing but you can do better.
(d) None of the above
Answer:
(a) I hate to tell you this but your drawing skills are poor.

Question 13.
Which of the following are effective components of a good feedback?
(a) Detailed and time consuming
(b) Direct and honest
(c) Specific
(d) Opinion-based
Answer:
(b) Direct and honest
(c) Specific

Question 14.
Which of these is not a common communication barrier?
(a) Linguistic barrier
(b) Interpersonal barrier
(c) Financial barrier
(d) Organisational barrier
Answer:
(c) Financial barrier

Question 15.
Which of these are ways to overcome communication barriers?
(a) Respecting each other’s differences
(b) Using a translator
(c) Not communicating at all
(d) Using your own language for comfort
Answer:
(a) Respecting each other’s differences
(b) Using a translator

Question 16.
In which of the following, the underlined word is an adjective?
(a) Radha has a red dress.
(b) I can speak French.
(c) The Girl on the Train is a best-seller.
(d) Abdul can swim fast.
Answer:
(a) Radha has a red dress.

Question 17.
Which of these sentences is capitalised correctly?
(a) Ravi and i are going to the movies.
(b) Salim is visiting India in july.
(c) The Tiger is a strong animal.
(d) She is arriving on Monday.
Answer:
(c) The Tiger is a strong animal.

Question 18.
Which of these sentences are punctuated correctly?
(a) When is the party.
(b) I had bread omelette and a Banana for breakfast.
(c) I am so excited about my first foreign trip!
(d) This is Abdul’s notebook.
Answer:
(c) I am so excited about my first foreign trip!
(d) This is Abdul’s notebook.

Question 19.
In which of these sentences can you find an adverb?
(a) Divya drinks milk every day.
(b) Sanjay gifted me a new pen.
(c) I opened the door lock.
(d) Sita is 5 -feet tall.
Answer:
(a) Divya drinks milk every day.

Subjective Questions :

Question 1.
Put a X mark against the actions below which are examples of bad non-verbal communication.
Laughing during formal communication
Scratching head
Smiling when speaking to a friend
Nodding when you agree with something
Standing straight
Yawning while listening
Sitting straight
Maintaining eye contact while speaking
Biting nails
Firm Handshake
Clenching jaws
Looking away when someone is speaking to you
Intense stare
Answer:
Laughing during formal communication ✗
Scratching head ✗
Smiling when speaking to a friend ✓
Nodding when you agree with something ✗
Standing straight ✓
Yawning while listening ✓
Sitting straight ✗
Maintaining eye contact while speaking ✗
Biting nails ✗
Firm Handshake ✗
Clenching jaws ✗
Looking away when someone is speaking to you ✗
Intense stare ✗

Question 2.
List the different types of verbal communication. Include examples for each verbal communication type.
Answer:
(i) Face-to-Face Communication: Direct communication between individuals who are physically present in the same location.
Example: Conversations between friends at a coffee shop.
(ii) Telephone Communication: Communication conducted over the phone, allowing for real-time conversation between individuals who may be geographically distant.
Example: Calling a family member to catch up on news,
(iii) Video Communication: Communication using video technology, enabling individuals to see and hear each other in real-time.
Example: Participating in a video conference call with colleagues from different offices.

Question 3.
Draw any five common signs used for Visual Communication. Explain what each conveys and where did you see it?
Answer:

The stop sign is a red octagonal sign with white letters spelling “STOP.” It conveys the message for vehicles to come to a complete halt at the designated location.

Stop signs are commonly seen at intersections on roads and highways to regulate traffic flow and ensure safety.

The no smoking sign features a graphic symbol of a cigarette with a red circle and diagonal line across it, indicating that smoking is prohibited in the designated area.

No smoking signs are commonly posted in indoor and outdoor public spaces, such as restaurants, airports, parks, and public transportation vehicles, to enforce smoking regulations and promote a smoke-free environment.

The fire exit sign features the word “EXIT” in white letters on a green background. It indicates the location of emergency exits or escape routes in buildings.

Fire exit signs are prominently displayed in public buildings, such as offices, schools, theaters, and hotels, to guide people to safety in the event of a fire or emergency evacuation.

The speed limit sign features a numerical value indicating the maximum allow able speed for vehicles in a specific area or on a particular road.

Speed limit signs are commonly posted along roads and highways to regulate vehicle speed and ensure safe driving conditions.

The danger sign features the word “DANGER” in bold, capitalized letters and often includes a graphic symbol or pictogram to convey a specific hazard or risk.

Danger signs are commonly used in industrial facilities, construction sites, laboratories, and other hazardous environments to warn people of potential dangers and promote safety awareness.

Question 4.
Write down the common communication barriers you may come across when you move to a new city or country.
Answer:

1. Language Barrier: If the primary language spoken in the new city or country is different from your native language, you may encounter difficulties in understanding and expressing yourself effectively.
2. Cultural Differences: Differences in cultural norms, customs, gestures, and communication styles can lead to misunderstandings and misinterpretations during interactions with locals.
3. Accent and Dialect: Even if you speak the same language as the locals, differences in accent, dialect, slang, and pronunciation may pose challenges in understanding and being understood.
4. Non-Verbal Communication: Non-verbal cues such as body language, facial expressions, gestures, and eye contact may vary across cultures, leading to misunderstandings or misinterpretations of intentions and emotions.
5. Social Etiquette: Unfamiliarity with social norms, etiquettes, and taboos in the new environment can result in unintentional breaches of etiquette and social faux pas during interactions with others.

Question 5.
Identify the conjunctions and prepositions from the list below and write these in the correct box.
Over, Because, Under, And, Since, In, At, Although, Or, Up, On, Beside
Answer:
Conjunctions And, Although, Or, Because, Since Prepositions Over, Under, In, At, Up, On, Beside

Question 6.
Write two sentences of each type of sentencestatement, question, exclamatory and order.
Answer:
Refer from text on page No. 9 (Kinds of Sentence).

Very Short Answer Type Questions:

Question 1.
Karan lives at a Hostel in Shimla. He calls his mother who lives in Delhi, to get her approval for the robotics class which is going to start in his school next week onwards. However, due to disruption in the phone line, his mother could not understand and reply to him. He got very upset. Which another medium can he use to get immediate approval of his mother?
Answer:
E-mail

Question 2.
Nisha works in ABC organisation. Recently she got a very good job offer from XYZ Ltd. By what means of communication do she submit her resignation?
Answer:
Email

Question 3.
An organisation wants to inform all its employees about the shifting of office location. What means would be the best to do it?
Answer:
notices/posters

Question 4.
Mr Anmol is working with a presentation, where he is trying to give one for using exact words and facts. Which word is best fit for the same?
Answer:
Concrete

Question 5.
Ms. Mohini is presenting a persentation for a new launch of product. She is delivering her lecture but due to lack of confidence. She could not deliver in the way it should be. Which type of barrier it is?
Answer:
Interpersonal

Question 6.
Mr. Rakesh is working in an IT company. He wanted to implement a new strategy for his new project but his team leader couldn’t find time to discuss with him and company policy won’t allow Mr. Rakesh to call him without appoinment which type of barrier it is? Competency Based Qus.
Answer:
Organizational

Question 7.
Mr. C.A yyappan is trying to convey his message to his colleagues. But his tone of speaking is different as most of his colleagues are from North India and he is from South India. This type of barrier is known as?
Answer:
Cultural

Question 8.
Name the four main categories of communication styles.
Answer:
Verbal, Non-Verbal, Written and Visual

Question 9.
Define verbal communication.
Answer:
Verbal communication means communication through spoken and written words. It implies use of words which make up a language.

Question 10.
What do you understand by feedback?
Answer:
It is the receiver’s response to the message, which enables the sender to evaluate the effectiveness of the message sent.

Short Answer Type Questions:

Question 1.
Describe the term descriptive feedback.
Answer:
Descriptive feedback can be written, oral or may even be the response of students to a question while they are working. It is relevant to the task students are performing, and allows them to re-focus and improve their mastery of the subject. This form of feedback is most suited to teacher-student interactions when the students are attending a course taught by the teacher.

Question 2.
Which measures must be adopted to overcome the factors causing communication barriers?
Competency Based Qus.
Answer:
Some measures must be adopted to overcome the factors causing communication barriers and these include:

• Be prepared before communicating the message to the receiver.
• The message should not be communicated fast so sufficient time must be taken to communicate the message correctly to the receiver.
• It is better to use simplified language with easily understood words and simple ideas.
• There should be mutual respect for each other by the sender and the receiver for a message to be successfully communicated.

Question 3.
Explain the principle of conciseness and correctness in detail.
Answer:
Conciseness It means communicating what you want to convey in the least possible words so that there are no unnecessary bits of information in it. A concise communication is both time-saving as well as cost-saving. It highlights the main message, thus making it more appealing and comprehensible to the audience.
Correctness It implies that there are no grammatical, spelling or punctuation errors in the communication being sent. The message should also be sent at the correct time. A correct message has a greater impact on the receiver if the facts and figures mentioned in the communication are also accurate and true.

Question 4.
What are the various methods of communication?
Describe them in one sentence each with examples.
Answer:
The various methods of communication are:

• Verbal This is communication through spoken and written words such as making sounds, using language and changing tone of voice etc.
• Non-verbal It consists various non-verbal cues such as physical movements, gestures, colours, signs, symbols, body language etc., to express feelings, attitudes or information.
• Visual It conveys ideas and information in forms that can be seen, such as facial expressions, personal appearance, gesture, posture, printed picture, sign, signal, symbol, map, poster etc.

Question 5.
In a communication cycle, explain the term ‘medium’. What problems may the medium create and how?
Competency Based Qus.
Answer:
In a communication cycle, the term ‘medium’ means the channel through which the message is sent.
Some messages are more effective if sent through the medium of being in written form, others may be more effective if given verbally on the telephone, while some others may be more effective if sent via the electronic media such as e-mail. The medium may create a problem such as noise, which may interfere with the communication.
The noise introduced may cause misunderstanding of the message or even disrupt the message completely so that it is not even received.

Question 6.
Describe the three types of barriers to communication in one sentence each with examples.
Answer:
The three types of barriers to communication are:

• Physical These are environmental factors which prevent or reduce the sending and receiving of communications, such as physical distance, distracting noises and similar interferences.
• Personal These cause a psychological distance between people similar to the physical distance, as they include judgements, emotions and social values of people, which change or distort the communication.
• Semantic These barriers refer to symbols or visuals used in the message, such as those related to languages, pictures and actions.

Question 7.
Which principle of effective communication is covered by the five question method? List three aspects of this principle which need to be covered by these questions.
Competency Based Qus.
Answer:
The communication principle of ‘Completeness’ is covered by the five question method. Three aspects of this principle which need to be covered by these questions are:

• The message should convey all the information required by the receiver.
• Nothing which may be required by the receiver should be left out of the message.
• The sender of the message must take into consideration the requirements of the receiver while making the message.

Question 8.
Describe, by giving some examples of each, the following three parts of speech: pronoun, adverb and conjunction.
Answer:
The three parts of speech are described below:

1. Pronoun It is usually substituted for a specific noun, which is called its antecedent, such as he, yourself, we, my etc. The types of pronouns are personal, possessive, reflexive, relative and demonstrative.
2. Adverb It describes or modifies a verb, an adjective, or another adverb, but never a noun. Instances of adverbs are loudly, yesterday, fast, slowly etc. It usually answers the questions of when, where, how, why, under what conditions, or to what degree.
3. Conjunction It joins words, phrases, or clauses and indicates the relationship between them. Instances of conjunctions are and, but, or etc.

Question 9.
List two best practices for effective communication. SQP 2023-24
Answer:

1. Use simple language
2. Be respectful of others’ opinions
3. Do not form assumptions on culture, religion or geography
4. Try to communicate in person as much as possible
5. Use visuals
6. Take help of a translator to overcome differences in language.

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