These Class 12 AI Important Questions Chapter 1 Communication Skills Class 12 Important Questions and Answers NCERT Solutions Pdf help in building a strong foundation in artificial intelligence.
Communication Skills Class 12 Important Questions
Class 12 AI Communication Skills Important Questions
Important Questions of Communication Skills Class 12 – Class 12 Communication Skills Important Questions
Communication Skills Class 12 Very Short Answer Type Questions
Question 1.
What is communication?
Answer:
Communication is a two-way process in which information or messages are communicated between individuals through the use of words, symbols, signs, or behavior.
Question 2.
What are the factors influence active listening?
Answer:
- Eye contact
- Gestures
- Avoiding
- Providing Distractions Feedback
Question 3.
What are the phase’s of active listening?
Answer:
- Receiving
- Evaluating
- Recognition
- Responding
Question 4.
How can be active listening be ensured?
Answer:
- By using acronym ‘RESPECT’ one can ensure active listening:
- R-Remove (distractions)
- E-Eye contact with the speaker
- S-Show that you are paying close attention to the speaker through gestures
- P-Pay attention and concentrate on what the speaker is saying
- E-Empathise with the speaker’s feelings. Empathy is the ability to share another person’s feelings or experiences by thinking about what it would be like to be in that person’s shoes.
- C-Clear up any doubts, ask questions.
- T-Tune in to the speaker’s timing, i.e., wait for the speaker to complete before responding.
Question 5.
What is parts of speech?
Answer:
Parts of speech are the classifications of words in any language based on their function in a sentence. These are the ‘building blocks’ of any language.
Question 6.
Types of sentences?
Answer:
- Simple Sentence
- Complex Sentence
- Compound Sentence
Question 7.
Define sentence.
Answer:
A sentence is a sequence of words that collectively express a complete, meaningful idea.
Question 8.
What is complex sentence?
Answer:
A complex sentence is one that contains at least one independent clause and one dependent clause.
Question 9.
Define compound sentence.
Answer:
A compound sentence is one that contains at least two independent clauses linked together by a comma, semicolon, or conjunction.
Communication Skills Class 12 Short Answer Type Questions
Question 1.
Define simple and complex sentences. Give examples as well.
Answer:
A sentence is considered simple if it only has one subject, one predicate, or one finite verb. For instance, she enjoys dancing.
A complex sentence contains at least one independent clause and one dependent clause. Example: most students had read the book; however, Aditi had not.
Question 2.
Distinguish between listening and hearing.
Answer:
Hearing is merely the act of perceiving sound with the ear. Listening, on the other hand, is something you intentionally choose to do. Listening necessitates concentration for your brain to process meaning from words and sentences.
Question 3.
What are the non-verbal cues of active listening?
Answer:
- Keep eyes on the speaker
- Sit still and do not interrupt
- Raise your hand to ask any question/clarify doubts
Question 4.
Why is active listening so important at work?
Answer:
When we actively listen to people, they are more comfortable sharing information with us. If we demonstrate our ability to genuinely listen to others, people will be more interested in interacting with us frequently. This may open up new possibilities.
Question 5.
List any 3 characteristics of an active listener.
Answer:
They all help you ensure that you hear the other person, and that the other person knows you are listening to what they say.
- Pay attention. Give the speaker your undivided attention, and acknowledge the message. …
- Show that you are listening. …
- Provide feedback. …
- Defer judgment. …
- Respond Appropriately.
Question 6.
Describe any two parts of speech with examples.
Answer:
- Adverb – The tea is too hot.
- Adjective – The movie was amazing.
- Preposition – The candle was kept under the table.
- Conjunction – I was at home all day, but I am feeling very tired.
Question 7.
List advantages of active listening.
Answer:
Benefits of Active Listening
- Active Listening Builds Trust and Strong Relationships. …
- Active Listening Can Help You to Resolve Conflict. …
- Active Listening Prevents You From Missing Important Information. …
- Active Listening Enables You To Identify or Anticipate Problems. …
- Active Listening Helps You To Build More Knowledge.
Question 8.
List the barriers of active listening.
Answer:
These are:
- External Distractions. Physical distractions or things in your work environment that divert your attention away from the person with whom you’re communicating.
- Speaker Distractions. …
- Message Intent/Semantics. …
- Emotional Language. …
- Personal Perspective.
Question 9.
Sandeep has to appear for his first job interview. Mention at least 2 points he shall keep in mind before appearing.
Answer:
(Any 2 points) What to do before an interview
- Get a good night’s sleep the night before.
- Do research.
- Eat a good breakfast.
- Prepare questions beforehand.
- Know who will be interviewing and learn a bit about their background.
- Know your strengths and put together a list of them.
- Turn off your cell phone
- Prepare a solid list of references.
Question 10.
Explain the any two types of Verbal Phrases with the help of suitable examples.
Answer:
Verbal Phrases
There are three types of verbal phrases: participial phrases, gerund phrases, and infinitive phrases.
a) Participial Phrase – Participial phrases start with either a present or past participle. Example Watching silently
Phrase with present participles: Driven to succeed Phrases with past participles:
b) Gerund Phrase – A gerund phrase is a present participle (and its modifiers) that acts like noun. It can take on a variety of jobs in the sentence. I love reading. (direct object)
- Practicing helped a lot. (subject)
- Examples:
Communication Skills Class 12 Long Answer Type Questions
Question 1.
What are the seven phases of active listening?
Answer:
7 active listening techniques
- Focus on the intent and purpose of the conversation. …
- Pay attention to body language. …
- Give encouraging verbal cues. …
- Clarify and paraphrase information. …
- Ask questions. …
- Refrain ffom judgment. …
- Summarize, share, and reflect.
Question 2.
What do you understand by Feedback? Why it is necessary in communication?
Answer:
Feedback: The Feedback is the final step of the process that ensures the receiver has received the message and interpreted it correctly as it was intended by the sender. It increases the convincingness of the communication as it permits the sender to know the advantage of his message.
Question 3.
What is communication? Explain the purpose of sender and receiver in communication.
Answer:
The communication process is a dynamic framework that describes how a message travels between a sender and receiver using various communication channels. Its goal is to ensure the receiver decodes the message correctly and can provide feedback with ease and speed.
Question 4.
Explain any two factors that influence active listening?
Answer:
Noise, Awkward seating positions and temperature
Ecological factors, for example, noise, temperature and awkward seating positions can make us establish our attention on other factors alongside what the speaker is saying. Attempt to control environmental factors at whatever points likely.
Question 5.
Explain how gestures and feedback is necessary for effective communication.
Answer:
Gesture reflects speakers’ thoughts, often their unspoken thoughts, and thus can serve as a window onto cognition. Encouraging speakers to gesture can thus provide another route for teachers, clinicians, interviewers, etc., to better understand their communication partners.
Feedback is therefore a fundamental part of achieving effective two-way communication. Without feedback, communication is nothing more than information. This makes feedback the primary component in the communication process because it gives the sender the opportunity to analyze the effect of the message.
Question 6.
Differentiate between active and passive sentence using examples.
Answer:
Active voice: Jerry knocked over the lamp. Passive voice: The lamp was knocked over by Jerry. Both sentences describe the same action taking place-Jerry making contact with a lamp and causing it to fall over-with the first sentence making Jerry the subject and the second making the lamp the subject.
Question 7.
Explain giving few examples to show how MINT is a simple set of rules that assist you in correctly capitalized words.
Answer:
The “MINTS” acronym will give you some set rules to capitalize titles correctly:
- M. – Months, days, holidays.
- I – The pronoun I.
- N. – Names of people, places, etc.
- T. – Titles of books, movies, etc.
- S. – Start of sentences.
Communication Skills Class 12 Notes
Important Points and Definitions:
Communication- Communication is the process of transferring information from one place to another. It may be oral, written, visual or non-verbal.
Elements of a communication cycle-
- Sender
- Message
- Channel
- Receiver
- Feedback
Communication cycle- As communication is a continuous process it focuses on the following elements i.e. Sender, receiver and message.
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Feedback-When receiver receives gives acknowledgement and response to the message.
Five stages of active listening-
- Accept
- Compassionate
- Recall
- Appraise
- Acknowledge
Active listening-Active listening means fully concentrating on what is being said rather than just passively ‘hearing’ the message of the speaker.
Interview skills-The interview is a conversation that has a purpose and is directed towards its object by the interviewer. The interview is a face-to-face gathering and debate between two or more people for a specific purpose.
Parts of speech- There are eight parts of speech in the traditional English language:
- Noun
- Adverb
- Pronoun
- Preposition
- Verb
- Conjunction
- Adjective
- Interjection
Sentence-A sentence is a group of words, which together expresses a complete thought. There are three kinds of sentences straightforward, composite and combination.
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